How To Repair Dead Fitbit Alta

What happens when your fitness tracker stops working? That happens more often than i would expect, peculiarly considering how often fitness trackers get used from twenty-four hours to day. If yous happen to ain a Fitbit device — and I'thou sure many of you lot do — y'all may have experienced a problem or two throughout your device's lifetime. If you lot're having issues with your Fitbit device, we're here to assistance. Here are some of the most common Fitbit problems and how to fix them.

Related:Learn more than nearly the visitor in our full Fitbit heir-apparent's guide

Problem #1: Fitbit not syncing

Jimmy Westenberg / Android Authorisation

Fitbit trackers sync with Android devices via Bluetooth, and, unfortunately, that technology can be unreliable. If you lot have trouble syncing data from your Fitbit to your Android device, your solution may lie in your Fitbit app'southward Settings menu.

Potential solutions:

• Brand certain the Fitbit app is installed on your phone. You lot'll also demand to make certain your telephone has Bluetooth turned on (Settings>Bluetooth>On) and that you're only trying to connect your Fitbit to i Bluetooth-enabled phone or tablet.
• Endeavor removing and re-adding your Fitbit device from your Fitbit business relationship. Open up the Fitbit app, select your account photograph, select your tracker, then tap the trash icon in the summit-right corner. Selectunpair. Y'all can so pair your Fitbit device with your Fitbit business relationship.
• If your smartphone is running Android 6.0 Marshmallow or later on (it probably is), you lot may need to manually grant the Fitbit app permission to browse for Bluetooth devices.
  • To do so, head to your phone'southward Settings carte, select Apps & notifications, select Permission manager, selectLocation, selectFitbit, then make sure theAllow all the time selection is selected.
  • In addition, your phone's location services need to be turned on to scan for Bluetooth devices. To practice and so, head to your telephone'due south Settings carte, then select 50 ocation. One time you're in that location, turn on the Location toggle at the top of your screen.
• You may need to force quit the Fitbit app. From your mobile device, head toSettings>Apps & notifications>Meet all apps>Fitbit>Force End.
  • Alternatively, you tin can press and hold the Fitbit app icon on your dwelling screen and release information technology when yous feel a vibration. Tap the small i icon. Then tap Forcefulness finish.
• Effort turning Bluetooth off and on again. From your mobile device, head toSettings>Bluetooth, then turn the Bluetooth toggle off then on. Y'all can also turn off the Bluetooth toggle by tapping the icon in your quick settings panel.
• Try restarting your mobile device.
• If all else fails, try uninstalling and reinstalling the Fitbit app.

Trouble #2: Fitbit not receiving notifications from Android device

Andy Walker / Android Authorisation

Sometimes Fitbit trackers won't receive notifications from Android devices. If this is happening to you, you may need to restart your fitness tracker or change your phone's Bluetooth settings.

Potential solutions:

• First, make certain you have notifications enabled in the Fitbit app. Open up the app on your smartphone, tap your profile icon, then tap your device. Coil down and select Notifications. From there, yous can plough on/off call, text, and app notifications.
• Make sure you're within xx feet of your mobile device. As mentioned, Fitbit trackers connect to smartphones via Bluetooth, then you lot'll need to make sure y'all're in range to stay connected. If your tracker and mobile device are as well far abroad from one some other, you won't receive notifications, or they may exist delayed.
• Brand sure y'all don't accept some other Bluetooth device connected to your smartphone. This may cause interference that prevents notifications from appearing on your Fitbit tracker.
• Make sureDo Not Disturb style is turnedoff on your Fitbit device.
  • Fitbit Luxe: From your watch face, swipe downwards. Make certain the Practise Not Disturb setting is turned off.
  • Fitbit Sense and Versa 3: From your watch face, swipe from left to correct. Make sure the Do Not Disturb icon is unchecked.
  • Fitbit Inspire 2, Inspire, and Inspire HR: Navigate to your device settings, then scroll down to the Do Non Disturb option. Tap information technology, then ensure Do Non Disturb is turned off.
  • Fitbit Charge 4 and Charge 3: Touch and concur the side push button for a few seconds, and a Exercise Not Disturb pick volition appear. Brand sure this setting is turned off.
  • Fitbit Versa 2, Versa, Versa Lite, and Ionic: From your watch face, swipe down to access your notifications, then over again from the top of the screen. You should see three icons show up well-nigh the top: music, wallet, and quick settings. Tap the grey quick settings icon on the right. Make certain the Practise Not Disturb icon is unchecked.
  • Fitbit Ace, Ace two, and Ace 3: You tin disable notifications from the Fitbit app on your smartphone. Open the app on your smartphone, tap your profile icon, and so tap your device. Curl down and select Notifications. From there, yous can turn on/off notifications for your device.
  • Fitbit Accuse 2:Hold the side button while on the watch confront. Exercise Not Disturb style should toggle on/off.
  • Fitbit Surge: Swipe over to Settings and make sure Notifications is gear up to On.
  • Fitbit Blaze: Agree the tiptop-right push button for a few seconds and make sure Notifications is set to On.
• Brand sureDo Not Disturb way is turnedoff on your phone.
• You may need to strength quit the Fitbit app. From your mobile device, head toSettings>Apps>See all apps>Fitbit>Force Finish.
• Attempt turning Bluetooth off and on again. From your mobile device, head toSettings>Bluetooth, and so turn the Bluetooth toggle off and then on. Y'all can likewise plough off the Bluetooth toggle past tapping the icon in your quick settings console.
• Endeavor restarting your mobile device.
• If all else fails, endeavour uninstalling and reinstalling the Fitbit app.

Problem #3: Fitbit non charging

Fitbit non charging? Nobody likes to wake up in the morning to a dead Fitbit. You may demand to switch charging cables or clean your device.

Potential solutions:

• Make sure your Fitbit tracker and charging cablevision are clean. Dust and debris tin can accumulate over time, which could forbid the device from charging properly. Here'due south a guide on how to make clean your tracker.
• Attempt plugging your Fitbit charger into a different USB port. Using a UL-certified wall charger will piece of work, as will a elementary USB input on a figurer. Your Fitbit may not accuse properly if you're using a USB hub.
• Brand sure your Fitbit device's pins are properly lined upward on the charging cable. If the charging pins on your Fitbit device aren't perfectly lined upward on your charger, your device won't charge properly. Nosotros've found this to exist peculiarly common when charging the Alta and Fitbit Charge devices.
• You lot might need to restart your Fitbit device. For instructions on how to practise so, a walkthrough can exist found below.
• If you discover your Fitbit's charger is a lilliputian beat up, you might need to replace it. You can buy a new charger at Fitbit's website or on Amazon.

Trouble #4: Problems with Quick View and tap recognition

Many Fitbit devices come with a Quick View characteristic, which allows you to but heighten your wrist to wake the display. Some of these devices — like the Alta, Charge 2, and Accuse 60 minutes — also come up with tap-enabled displays, meaning you tin't swipe through menus like you would on a normal touchscreen device. Instead, all it takes is a simple tap near or on the brandish to swipe through your daily stats.

Unfortunately, many Fitbit users merits to take bug with Quick View and tap recognition beingness too slow to respond. If yous're in this boat, the answer may lie in your Fitbit app'southward Settings menu.

Potential solutions for Quick View issues:

• For Quick View to piece of work properly, your Fitbit device needs to know which wrist it'southward being worn on and whether you're right-handed or left-handed. To check if this is the problem, open the Fitbit app, select your profile photo, select your tracker, then make sure the Quick View toggle is turned on.
• On that aforementioned screen, you lot'll see options to change your wrist placement. Make certain you're wearing your Fitbit on the correct wrist and that y'all've called whether or not you're right or left-handed. This volition have a large upshot on whether or not Quick View works properly.

Potential solutions for tap recognition problems:

• Make certain yous're borer your Fitbit device in the right spot. Fitbit recommends aiming toward the bottom of the display, where the tracker meets the band. Too, make sure you're not borer also forcefully or too softly.
• If there's a second-or-two filibuster from the time you tap your device, that's normal. But brand certain you're giving your device time to react. If you're having trouble with tap recognition, try slowing downward your taps.

Problem #5: Fitbit isn't updating properly

Some people take problems updating their Fitbit device's firmware. If this happens to yous, y'all may need to restart your tracker or try syncing with some other mobile device or computer.

Potential solutions:

• Effort restarting your Fitbit device. For instructions on how to do so, a walkthrough can be constitute below.
• After that, endeavour updating your device over again. If it's still not working, try restarting your mobile device.
• If you're trying to sync your Fitbit with your mobile device, endeavour removing the Bluetooth connection from your mobile device.
  • To do this, navigate to Bluetooth in your mobile device'south settings menu, find your Fitbit device, so chooseForget.
• You might need to attempt updating your Fitbit via another mobile device or computer. To do so on a computer, head to this link, log into your Fitbit account and try updating your firmware.
• If yous nevertheless can't update, endeavor removing your Fitbit device from your Fitbit account.
  • If you're using a mobile device, head toSettings>[Fitbit device]>Remove this device.
  • If you're using Fitbit's website, log into your account, click the gear icon on the top-right of your screen, then clickSettings>Devices>[Fitbit device]>Remove this device from your account.
    • Next, you'll demand to add your tracker back to your Fitbit business relationship. Under the Account department of the Fitbit app, choose Set up a Device and follow the instructions. Once your device has been re-continued, tapUpdate.

Trouble #vi: Fitbit'due south silent alarm stopped working

Almost Fitbit devices accept the ability to wake you up in the morning via silent alarms. If your silent alarms aren't working, there aren't a ton of options. You'll need to check your Fitbit'due south vibration motor using the steps below. If that doesn't work, Fitbit recommends you lot contact customer support.

Potential solutions:

• First, make sure you have a silent alarm set on your Fitbit device. To practise this, open up the Fitbit app, choose your account photo, select your Fitbit device, and then chooseSilent Alarm.

If that wasn't the problem, hither's how to examination your Fitbit's vibration motor:

• Fitbit Luxe and Charge five: Simply plug the Luxe into its charging cable. You should feel a vibration.
• Fitbit Sense: Swipe over on the screen and select Timer on the Sense. Tap Stopwatch and so tap the Play icon. The watch should vibrate. Connecting the device to the charging cable and plugging it in should brand the watch vibrate too.
• Fitbit Versa 3: The steps are similar on the Versa 3. Swipe over and select Timer, tap Stopwatch, and and so tap the Play icon. Plugging in the tracker to charge should piece of work as well.
• Fitbit Inspire two, Inspire, and Inspire Hour: Plug the Inspire into its charging cable. Y'all should feel a vibration.
• Fitbit Charge 4:Only press the side button on your Charge 4 while it's turned on. Your tracker should vibrate.
• Fitbit Versa 2: On your Versa 2, swipe over and select the Timer pick. Tap Stopwatch, then tap the Play icon. Your tracker should vibrate.
• Fitbit Versa Lite: On your Versa Lite, swipe over and select the Timer selection. Tap Stopwatch, so tap the Play icon. Your tracker should vibrate.
• Fitbit Charge 3: Simply printing the side push button on your Charge 3 while it'south turned on. Your tracker should vibrate.
• Fitbit Versa: On your Versa, swipe over and select the Timer selection. Tap Stopwatch, and so tap the Play icon. Your tracker should vibrate.
• Fitbit Ionic: From the principal clock face up, press and hold the button on the left side. Your tracker should vibrate twice.
  • Alternatively, you can swipe over to theTimer screen, tap information technology, then tap the play icon. Your tracker should vibrate.
• Fitbit Ace 2 and Ace iii: Plug your Ace ii or Ace 3 into its charging cablevision. Yous should experience a vibration.
• Fitbit Ace: Prune your Ace to the charging cable, and brand certain the cable is plugged into a USB port on your estimator. Press the push button on the charging cablevision to check vibration.
• Fitbit Blaze: Swipe over to the Timer screen, so tap it. TapStopwatch, then tap the play icon. Your tracker should vibrate.
• Fitbit Alta: Prune your Alta to the charging cablevision, and make sure the cable is plugged into a USB port on your computer. Printing the button on the charging cable to check vibration.
• Fitbit Alta Hr: Clip your Alta Hour to the charging cable, and make sure the cable is plugged into a USB port on your computer. Press the button on the charging cablevision to cheque vibration.
• Fitbit Accuse 2: Clip your Charge 2 to the charging cable, and brand sure the cablevision is plugged into a USB port on your computer. Your tracker should vibrate when you connect the cable.
• Fitbit Charge and Charge HR: Printing and concur the side button on your tracker to enter do mode. Your tracker should vibrate.
• Fitbit Flex 2: Plug your charging cable into the USB port on your figurer, then remove the tracker from the wristband. Press the tracker into the charging cable. Your tracker should vibrate.
• Fitbit Flex: Tap beneath the row of lights on your Flex device. You should feel your tracker vibrate and enter sleep mode.
• Fitbit Surge: Plug your Surge into the charging cablevision, and make certain the cable is plugged into a USB port on your computer. Your tracker should vibrate.
• Fitbit Ane: Clip your One into the charging cable, and brand sure the cable is plugged into a USB port on your reckoner. Your tracker should vibrate.

Problem #7: Fitbit band breaks

Fitbit devices are pretty high-quality pieces of applied science, only they're definitely non invincible. If your Fitbit's band is starting to interruption, you'll need to take advantage of the company's warranty policy.

Information technology'due south worth noting that if you own a recent Fitbit device and are out of warranty, you can simply purchase a new band without replacing the whole unit of measurement. If you lot have an older tracker similar the Charge HR, Surge, or Flex, you'll want to follow the steps below to get information technology replaced.

Potential solutions:

• As noted on Fitbit's Returns and Warranty page, yous take the choice to return your Fitbit device for a full refund within 45 days of your purchase engagement, provided you ordered the device from Fitbit.com.
  • In add-on, products ordered in Nov and December may exist returned through January 31 of the following twelvemonth, or 45 days (whichever is longer).
• Fitbit likewise offers a ane-twelvemonth limited warranty to the original purchaser of the product, guaranteeing that the Fitbit product is complimentary from defects in materials and workmanship under normal utilize. This means Fitbit will fix the damages done to your Fitbit device within the first yr, provided you're the original purchaser of the device. If y'all're non, unfortunately, y'all may be out of luck.
• For more details on the company's policies, be sure to visit Fitbit'due south Returns folio or contact the visitor's client back up team to file a claim.

Looking for replacement bands for your device? You can, of course, head to Fitbit's website to buy a replacement or head to the Amazon links below for a cheaper alternative:

Problem #8: Fitbit Sense ECG reading issues

Jimmy Westenberg / Android Say-so

Are you having Fitbit Sense ECG issues? You lot're non alone. A small number of users seem to be experiencing bugs affecting the Fitbit Sense'south electrocardiogram (ECG) recordings.

Users on the Fitbit forums said Fitbit has contacted them and suggested they return their Fitbit Sense smartwatches to the company. Fitbit told these users that it would replace their smartwatches gratis of charge. The problem at hand is an unspecified "hardware result." Fitbit UK confirmed (via The Verge) that the ECG app on some Fitbit Sense models incorrectly displays results as "inconclusive."

How to restart your Fitbit device

• Fitbit Luxe and Charge 5: Plug your Fitbit Luxe into the included charging cable, and ensure it's plugged into a ability source. You'll notice a small push on the USB side of the cablevision. Press the button three times slowly, with about 1 second in between each press. Your Luxe should restart.
• Fitbit Sense: Press and hold the inductive dwelling button for 10 seconds. Keeping property information technology until the sentinel begins to restart and yous see the Fitbit logo.
• Fitbit Versa 3: Press and hold the push button for 10 seconds. Release it only after you lot see the Fitbit logo on the screen.
• Fitbit Inspire 2: Plug your Fitbit Inspire two into the included charging cable, and ensure it'due south plugged into a power source. Press and concord both side buttons simultaneously for well-nigh v seconds until y'all meet a smiley face up. Your Inspire 2 should restart.
• Fitbit Inspire and Inspire Hr: Plug your Fitbit Inspire or Inspire HR into the included charging cable, and ensure information technology's plugged into a power source. Press and agree the side button for about five seconds until y'all see a smiley face. Your Inspire should restart.
• Fitbit Charge 4: When your Fitbit Charge four is turned on, press and hold the side button for eight seconds. Your tracker should restart afterwards you see a smile icon and feel a vibration.
• Fitbit Versa 2: Press and concord the left button until the Fitbit Versa 2's display turns off. Your Versa 2 volition and so restart.
• Fitbit Versa Lite: Press and agree the left button until the Fitbit Versa Lite's brandish turns off. Your Versa Lite will then restart.
• Fitbit Charge 3: When your Fitbit Charge 3 is turned on, printing and hold the side button for eight seconds. Your tracker should restart subsequently you see a smile icon and feel a vibration.
• Fitbit Versa: Press and hold the left and bottom right buttons at the same time until you see the Fitbit logo. Allow go of the buttons, and your tracker volition restart.
• Fitbit Ionic: Press and hold the left and bottom right buttons at the same fourth dimension until you run into the Fitbit logo. Let go of the buttons, and your tracker will restart.
• Fitbit Ace 3: Plug your Fitbit Ace iii into the included charging cable, and ensure it's plugged into a power source. Printing and agree both side buttons for about v seconds until you see a smiley confront. Your device should restart.
• Fitbit Ace 2: Plug your Fitbit Ace 2 into the included charging cablevision, and ensure it's plugged into a power source. Press and hold the side push for most five seconds until yous see a smiley face. Your device should restart.
• Fitbit Ace: Clip your Ace to the charging cable, and make sure the cable is plugged into a USB port on your computer. Press the button on the charging cable three times within eight seconds. A few seconds later, yous'll come across the Fitbit logo on your device's screen. Subsequently you see the logo, unplug your tracker from the charging cablevision.
• Fitbit Alta HR: Clip your Alta 60 minutes to the charging cable, and make certain the cable is plugged into a USB port on your reckoner. Printing the button on the charging cable three times inside eight seconds. A few seconds later, you'll see the Fitbit logo on your device's screen. Afterward you run into the logo, unplug your tracker from the charging cable.
• Fitbit Bonfire: Printing and hold the left and bottom right buttons (Back and Select) at the same time until you meet the Fitbit logo. Permit get of the buttons, and your tracker will restart.
• Fitbit Alta: Clip your Alta to the charging cable, and brand certain the cable is plugged into a USB port on your figurer. Press the button on the charging cablevision three times within eight seconds. A few seconds later, yous'll see the Fitbit logo on your device'southward screen. Afterwards you encounter the logo, unplug your tracker from the charging cable.
• Fitbit Accuse two: Clip your Charge two to the charging cable, and make sure the cable is plugged into a USB port on your calculator. Press and hold the side button on your tracker for four seconds. Y'all'll then see the Fitbit logo, at which point your tracker will brainstorm the restart process. Unplug your tracker from the cablevision.
• Fitbit Charge and Charge HR: Plug your Accuse or Accuse Hr into the charging cable and make sure the cable is plugged into a USB port on your computer. Press and hold the side push button for 10-12 seconds. You'll meet the Fitbit logo and a version number announced on your tracker's screen. Permit go of the button and unplug your device from the cable.
• Fitbit Flex 2: Plug your charging cablevision into the USB port on your estimator, and then remove the tracker from the wristband. Printing the tracker into the charging cable. Make sure the pins on the tracker are aligned with the pins on the charging dock. Printing the button on the charging cablevision (below the tracker compartment) iii times within five seconds. A few seconds later on, the lights will begin flashing simultaneously. Remove the Flex 2 from the charging cable.
• Fitbit Flex: Plug your charging cable into the USB port on your computer, then remove the tracker from the wristband. Printing the tracker into the charging cablevision. Insert 1 cease of a paperclip into the small pinhole on the back of the charger for 3-iv seconds. Remove the Flex from the charging cable.
• Fitbit Surge: Press and hold the left and bottom right buttons (Home and Select) for 10-15 seconds. You'll run into the screen flash and start to dim, at which point yous tin can let get of the buttons. After your screen has turned off, wait 10 seconds, and press the left button (Domicile) to plough your device back on.
• Fitbit Ane: Plug your charging cable into your figurer, then plug the One into the cable. Brand certain the gilt contacts on your tracker are aligned with the pins on the charger. Concur down your Fitbit 1'south button for 10-12 seconds. Remove your tracker from the charging cablevision, so press the button until the screen turns on.

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Still having issues? If so, be sure to speak up in the comments below. Nosotros'll exercise our best to help.

Source: https://www.androidauthority.com/fitbit-problems-issues-732505/

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